Sometimes the best way to push through some changes in your customer service is to contact your own organisation as a customer and see what kind of experience that…
Burnout syndrome affects all professions, but mostly those with high levels…
Do you wish to improve the efficiency of your system of customer care…
There are many ways to look at customer service. No matter whether you…
As modern technologies keep developing, it's only logical that an…
Mistakes happen. This is natural. However, it is also natural that such…
There are numerous articles on handling an angry customer. They deal with…
Customer service and its quality are increasingly important. Customers have…
Many companies think about how to best meet the demands of their clients…
The relationship between a business person and a client is a delicate one.…
Selling effectively by telephone is a real art. But it is one that can be…
"Dead air time" during phone conversations with clients refers to a…
The year 2017 hasn't even come to a close, and yet we can already say what…