Strategies to reduce the number of callers who hang up in your call center One of the key metrics that every customer call center manager should monitor is what is known in English as the „abandon rate.” This refers to the proportion of…
Improve your company’s „CX“: Five tips for enhancing your customers’ experience with your company CX, or customer experience, refers to the overall impression clients have…
Four signs that show your clients do not trust you Trust is the foundation of every business relationship. Even if you offer…
6 Tips on How AI Can Help Streamline Customer Service AI is reshaping the world, including customer service. Artificial…
Five simple steps to immediately improve your customer service Have you become a manager of an ineffective customer service team? Or did…
What customer service should not look like: Five most common and crucial mistakes Managers responsible for customer service often can't make out that a…
Personalisation: the key to effective customer service and satisfied clients There has already been a lot said in our articles about the importance of…
Forbidden phrases: Six things a client must never hear from a company Customer service is the showcase of every company, and the way customer…
5 tips on making your clients' lives easier Many companies think about how they could best meet the demands of their…
What (not) to do if you encounter an angry customer in customer service This is a tricky question that has gone hand in hand with customer service…
Four things modern clients expect from quality customer service When it comes to customer service, it is always a good idea to stay one…
Do you want to have loyal and happy clients? Here are 5 things you can do to achieve that There is no simple guide on how to be successful against your competition.…
How can you tell if your customer service is not good enough? By these six signs Is your system of customer care efficient? Are clients satisfied? It might…
