Positive talking: Key to successful communication with a client The way you talk to a client and the communication style you use are two things that often have a bigger impact on the result of the whole interaction than the…
Do you want to have only satisfied customers? Four tips on how to achieve that Interaction between a businessperson and a client is based on trust and…
Five worst mistakes you can make in customer service Generally speaking, client satisfaction is in large part influenced by the…
Four characteristics of efficient customer service Customer care plays a key role in customer satisfaction and loyalty. It…
Four tips on how to immediately improve your phone sales skills It doesn't matter if you think of phone sales as a necessary evil or if you…
Four characteristics of customer care that will make your clients loyal Customer service plays a key role in how clients see the whole brand. This…
Basics of dealing with an angry customer From time to time, every salesperson or customer service representative…
6 tips on how to motivate customer service employees and have happy customers Engaging company employees that are in direct contact with clients is the…
Three examples of how not to start a conversation with a prospect during telesales The introductory sentence of your phone conversation with a prospect is the…
Tips on how to get a loyal clientele What is the key to building a large, long-lasting, loyal clientele? A good…
When a customer gets angry: Three tips on handling the situation An angry client poses a big challenge for a customer service…
Basic advice to those who sell over the phone Telephone sales still has its place in business, and it can teach those who…
How to prepare high-quality scripts for telephone sales Why are scripts for call center agents important? The main reason is that…
