Awkward silence: How to avoid it during a sales call „Dead air time“ refers to a situation in which the company representative does something and there is a significant pause in the conversation. Company reps should…
Are you selling over the phone? Then avoid the following three worst opening phrases The first sentence of your phone conversation with a prospect is the most…
Want satisfied clients? Three tips for quality customer service There are many tips on what to do with an angry customer. If you follow the…
How can you make the right introduction to a sales call? Here are several tips It's a question that we hear so often, in various forms, in sales over the…
Satisfaction questionnaires: A useful insight into the efficiency of your customer service Continuous research regarding the satisfaction and experiences of the…
How to make customer service great: Four basic rules you need to follow in customer care Customer service keeps changing with the expectations and requirements of…
Four types of clients: What do they expect from customer service? Dealing with customers in customer service can sometimes be frustrating…
Do you want to boost motivation of call center employees? Here are seven tips The better the call centre manager is at taking care of the comfort,…
Four tips on how to overcome nervousness when calling prospects The telephone still plays a crucial role in sales, despite the fact that…
How to create an effective system of customer care In some cases, it is necessary to go back to the basics. That is why we…
Five characteristics of top-notch customer service Customer service plays a key role in how customers and the public in…
Positive talking: Key to successful communication with a client The way you talk to a client and the communication style you use are two…
Do you want to have only satisfied customers? Four tips on how to achieve that Interaction between a businessperson and a client is based on trust and…
