Marketing – HR news

Článek v rámci předplatného Do you dislike phone sales? Four tips on how to enjoy it more (and also get more customers)

Despite being inevitabile and irreplaceable, phone selling is very unpopular with many businesspeople. Its conversion rate is often low and many people have aversion…

Článek v rámci předplatného Build a client-centric customer service in six steps

What is the ultimate goal of customer service? To create a corporate…

Článek v rámci předplatného More satisfied clients and employees: Not so obvious advantages of having excellent customer service

It is a well-known fact that customer service plays an important role in…

Článek v rámci předplatného Logic, emotions and empathy in customer service: Tips on how to improve your customer care

Customer service is largely defined by emotions. Clients call you not just…

Článek v rámci předplatného Tips on how to increase client satisfaction through customer service

The quality of customer service plays a crucial role in clients' overall…

Článek v rámci předplatného Three ways of increasing the loyalty of clients through customer service

It is increasingly difficult to keep current clientele in the…

Článek v rámci předplatného B2B sales over the phone: How to find motivation

Using the telephone as a sales tool is a must for most business sectors.…

Článek v rámci předplatného Do your clients have a lot of overdue payments? Five tips on what you can do about it

Most businesspeople are not responsible just for sales, but also for…

Článek v rámci předplatného Do you want to become a telesales ace? We have four tips for you

Efficient telephone sales is a real art, but it is an art that can be…

Článek v rámci předplatného Awkward silence: How to avoid it during a sales call

„Dead air time“ refers to a situation in which the company representative…

Článek v rámci předplatného Are you selling over the phone? Then avoid the following three worst opening phrases

The first sentence of your phone conversation with a prospect is the most…

Článek v rámci předplatného Want satisfied clients? Three tips for quality customer service

There are many tips on what to do with an angry customer. If you follow the…

Článek v rámci předplatného How can you make the right introduction to a sales call? Here are several tips

It's a question that we hear so often, in various forms, in sales over the…

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