Mistakes you must not make when talking to clients over the phone Despite the limits set on phone sales by GDPR many years ago, the phone still remains one of the most important business tools. Salespeople use it to talk to…
Eight steps towards increasing customer loyalty through customer service Customer care is the alpha and omega of client satisfaction. It starts with…
What do clients expect from excellent customer service? If you wish to have the sales activities and customer service of your…
Every successful sales call goes through these six phases Telephone sales as a selling technique achieved a very unpopular reputation…
No angry clients: How to provide customer service that will make your customers happy An angry client who is screaming at a receptionist or at another company…
No more fear of selling over the phone: How you can increase your success rate in five steps When considering all the different types of sales, cold calling is by far…
Do you dislike phone sales? Four tips on how to enjoy it more (and also get more customers) Despite being inevitabile and irreplaceable, phone sales is very unpopular…
Build a client-centric customer service in six steps What is the ultimate goal of customer service? To create a corporate…
More satisfied clients and employees: Not-so-obvious advantages of having excellent customer service It is a well-known fact that customer service plays an important role in…
Logic, emotions and empathy in customer service: Tips on how to improve your customer care Customer service is largely defined by emotions. Clients call you not just…
Tips on how to increase client satisfaction through customer service The quality of customer service plays a crucial role in clients' overall…
Three ways of increasing the loyalty of clients through customer service It is increasingly difficult to keep current clientele in the…
B2B sales over the phone: How to find motivation Using the telephone as a sales tool is a must for most business sectors.…
