Marketing – HR news

Článek v rámci předplatného Tips on how to increase client satisfaction through customer service

Customer service and its quality play a crucial role in the overall satisfaction of clients. Which is why we present you tips on how to increase customer…

Článek v rámci předplatného Three ways of increasing the loyalty of clients through customer service

It is increasingly difficult to keep the current clientele in the…

Článek v rámci předplatného B2B sales over the phone: How to find motivation if you are lacking it

Using telefone as a sales tool is a must for most business sectors.…

Článek v rámci předplatného Do your clients have a lot of overdue payments? Five tips on what you can do about it

Most businesspeople are not responsible just for sales, but also for…

Článek v rámci předplatného Do you want to become a telesales ace? We have four tips for you

Efficient telephone sales is a real art, but it is an art that can be…

Článek v rámci předplatného Awkward silence: How to avoid it during a sales call

„Dead air time“ refers to a situation in which the company representative…

Článek v rámci předplatného Are you selling over the phone? Then avoid the following three worst opening phrases

The first sentence of your phone conversation with a prospect is the most…

Článek v rámci předplatného Want satisfied clients? Three tips for quality customer service

There are many tips on what to do with an angry customer. If you follow the…

Článek v rámci předplatného How can you make the right introduction to a sales call? Here are several tips

It's a question that we hear so often, in various forms, in sales over the…

Článek v rámci předplatného Satisfaction questionnaires: A useful insight into the efficiency of your customer service

Continuous research regarding the satisfaction and experiences of the…

Článek v rámci předplatného How to make customer service great: Four basic rules you need to follow in customer care

Customer service keeps changing with the expectations and requirements of…

Článek v rámci předplatného Four types of clients: What do they expect from customer service?

Dealing with customers in customer service can sometimes be frustrating…

Článek v rámci předplatného Do you want to boost motivation of call center employees? Here are seven tips

The better the call centre manager is at taking care of the comfort,…

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