Customer service and its quality play a crucial role in the overall satisfaction of clients. Which is why we present you tips on how to increase customer…
It is increasingly difficult to keep the current clientele in the…
Using telefone as a sales tool is a must for most business sectors.…
Most businesspeople are not responsible just for sales, but also for…
Efficient telephone sales is a real art, but it is an art that can be…
„Dead air time“ refers to a situation in which the company representative…
The first sentence of your phone conversation with a prospect is the most…
There are many tips on what to do with an angry customer. If you follow the…
It's a question that we hear so often, in various forms, in sales over the…
Continuous research regarding the satisfaction and experiences of the…
Customer service keeps changing with the expectations and requirements of…
Dealing with customers in customer service can sometimes be frustrating…
The better the call centre manager is at taking care of the comfort,…