It's a question that we hear so often, in various forms, in sales over the phone: “Do you have a second for a short talk?” In most cases, what we get is a negative…
Continuous research regarding the satisfaction and experiences of the…
Customer service keeps changing with the expectations and requirements of…
Dealing with customers in customer service can sometimes be frustrating…
The better the call centre manager is at taking care of the comfort,…
The telephone still plays a crucial role in sales, despite the fact that…
In some cases, it is necessary to go back to the basics. That is why we…
Customer service plays a key role in how customers and the public in…
The way you talk to a client and the communication style you use are two…
Interaction between a businessperson and a client is based on trust and…
Generally speaking, client satisfaction is in large part influenced by the…
Customer care plays a key role in customer satisfaction and loyalty. It…
It doesn't matter if you think of phone sales as a necessary evil or if you…