How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication, calling is still an irreplaceable communication channel that any good salesperson must be…
Ten stats about customer service that you should know Customer service is the be-all and end-all of any successful business. And,…
Key traits of a successful customer service agent Customer service requires people with a certain attitude. Though some…
Seven phrases to avoid when communicating with clients One thing can be said in many different ways. And, when interacting with…
How to apologise effectively and with dignity An apology from a company to a client is often necessary. If you as a…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Six rules of successful customer service communication with clients There are too many unnecessary misunderstandings and negative situations in…
Make your brand the one people love Getting customers to see your solution as the best on the market is…
5 ways to increase customer loyalty To gain the loyalty of customers today, you first need to develop a strong…
Optimize customer service costs with visual assistance Service organizations are constantly proposing innovative ways to reduce…
3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation…
How to help your sales team sell smarter and increase sales Sales professionals learn at the beginning of their careers that if they…
Work on your brand's reputation. Here are 3 tips on how to do it Your reputation is affected by many factors, including primary marketing…
