Every company has or had a client with whom everyone hopes that if they call, someone else will pick up the phone. You need to deal with those too. The OPEN Forum …
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
Unhappy customers can be divided into a group of those, who leave in…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
Getting back lost customers Sometimes customers simply disappear. They do not complain, but simply live…
During uncertain times different rules apply for the acquisition and…
Products delivered. So what's next? Now it is the time to secure customer…
Parenthood and customer service skills – what is the connection? One of the reporters of ClickZ came up with an interesting finding during a…
It has been said many times that it is easier to sell to existing customers…
How to deal with difficult clients Whether you are a sales person or a self-employed professional, you know…
How to deal with an angry customer Just one negative comment on the internet and your reputation can be…
