12 best practices to increase the level of your customer service (3/4) Customers expect companies to continuously improve the level and availability of their service. The pressure on customer centers and call centers is increasing, and…
12 best practices to increase the level of your client services (2/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (1/4) Customers demand an ever-improving level and availability of service. With…
Brian Tracy: How to be a successful distance trader The number of companies offering telework to employees has increased by…
Study: Are you ready to strengthen the relationships and satisfaction of your B2B customers? There is now a lot of discussion in the media about how COVID-19 will…
5 ideas for a personalized customer experience Companies are increasingly focusing their attention on a great customer…
How to close a deal with a client remotely even in uncertain times In the area of sales and negotiations, uncertainty and fear have spread…
How to set up live chat for your B2B customers More and more companies are using live chat to communicate regularly with…
Stay connected while working remotely - try Google Hangouts You may be familiar with Google products. Its search engine processes over…
Basic rules of telephone sales Are you new to sales? Do you have little or no experience? To a certain…
9 tips for cutting the average duration of one phone call in a contact centre The Average Handling Time (AHT) is a term that refers to the average…
Three signs that your customer service system isn't working well Sufficient attention must be paid to client service, because an…
Build your confidence in telesales in 5 steps Approaching prospects over the telephone is an everyday occurrence in most…
