Telephone sales: How to engage a prospect with your first sentence Telephone selling is one of the toughest sales disciplines. The phone also still plays a crucial role in other types of selling as well, because it is an essential…
4 resolutions for contact centres for the year 2019 A new year has begun and it's time to work on resolutions for 2019. When it…
How to earn a client's trust over the telephone When a business person or a customer service agent communicates with a…
Teams that communicate with clients over the phone require constant…
Tips for increasing the productivity of a telephone contact center In this article, we will show you the most effective tips on how to…
Keeping emotions in check might be difficult when talking to certain…
Telephone selling can be a very efficient selling tool if the salesperson…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
Even in B2B sales, the first contact with a prospect often happens over the…
A call centre agent dictionary: 20 positive words and their use in sentences A call centre agent in contact with clients cannot influence many things.…
The dos and don'ts of first time calling Despite all modern technologies and the Internet, phone calls still…
6 tips on how not to put too much pressure on a client over the phone Telephone sales is often seen as obsolete and too invasive a sales tool.…
Five tips on making phone sales more bearable Let's be honest here: selling over the phone is not the most popular form…
