Building rapport with a client is essential to successfully closing the deal. However, rapport is difficult to build on the phone, because you can't use some of the…
Stil cold calling? You are living in the last millenium „Cold calling“, calling uknown prospective lcustomers who have never…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
4 resolutions for call centres for 2018 The dynamics of call centres keep changing, as also do expectations of…
Generally, the pre-holiday period is a slow one. Many people leave all…
"Send it to my e-mail." How should you react to this request? Many initial approaches to clients over the phone end up with the client…
5 tricks to keep you from getting stressed when selling over the phone Telesales is a source of bad moods and stress for many salespeople. Stress…
Four steps towards perfecting your phone sales skills No matter if you think of phone sales as a necessary evil or if you enjoy…
Five ways of making telephone sales more effective When it comes to all the different types of sales, cold calling is by far…
What to focus on to make your customers return to you Turning your customers into loyal customers is not easy. If your customer…
"Warm calling" in sales: what is it and how is it done? The term "cold calling" refers to blind prospecting – in other words,…
How to force yourself to make calls when you don't feel like it Using the telephone as a sales tool is a must for most business sectors.…
