Do you want to boost motivation of call center employees? Here are seven tips The better the call centre manager is at taking care of the comfort, motivation and mental well-being of their employees, the better the results of the whole call…
Four tips on how to overcome nervousness when calling prospects The telephone still plays a crucial role in sales, despite the fact that…
Four tips on how to immediately improve your phone sales skills It doesn't matter if you think of phone sales as a necessary evil or if you…
Three examples of how not to start a conversation with a prospect during telesales The introductory sentence of your phone conversation with a prospect is the…
Basic advice to those who sell over the phone Telephone sales still has its place in business, and it can teach those who…
How to prepare high-quality scripts for telephone sales Why are scripts for call center agents important? The main reason is that…
The most common mistakes when selling over the phone It is no coincidence that phone sales remains one of the top sales…
How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication,…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Optimize customer service costs with visual assistance Service organizations are constantly proposing innovative ways to reduce…
3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation…
How to help your sales team sell smarter and increase sales Sales professionals learn at the beginning of their careers that if they…
12 best practices to increase the level of your client services (4/4) Customers expect companies to continuously improve the level and…
