Three examples of how not to start a conversation with a prospect during telesales The introductory sentence of your phone conversation with a prospect is the most important one. It is your single chance to engage the prospect. If you do not use a…
Basic advice to those who sell over the phone Telephone sales still has its place in business, and it can teach those who…
How to prepare high-quality scripts for telephone sales Why are scripts for call center agents important? The main reason is that…
The most common mistakes when selling over the phone It is no coincidence that phone sales remains one of the top sales…
How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication,…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Optimize customer service costs with visual assistance Service organizations are constantly proposing innovative ways to reduce…
3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation…
How to help your sales team sell smarter and increase sales Sales professionals learn at the beginning of their careers that if they…
12 best practices to increase the level of your client services (4/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your customer service (3/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (2/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (1/4) Customers demand an ever-improving level and availability of service. With…
