Customer service loses trust mainly by breaking promises. A fast response is not enough Customers often remember above all whether a company fulfilled a specific promise. It may be a promised callback, a deadline for handling a complaint or sending…
Good customer communication does more than announce a problem. It helps customers avoid having to call at all Contact centers can reduce part of their demand not by hiding the agent but…
Deflecting customers away from human agents may save costs in the short term while quietly destroying loyalty Customer service has long measured success by contact volume, call duration…
Strategies to reduce the number of callers who hang up in your call center One of the key metrics that every customer call center manager should…
Mistakes you can't make when talking to clients over the phone Despite the limits set on phone sales by GDPR many years ago, the phone…
Every successful sales call goes through these six phases Telephone sales as a selling technique achieved a very unpopular reputation…
No more fear of selling over the phone: How you can increase your success rate in five steps When considering all the different types of sales, cold calling is by far…
Do you dislike phone sales? Four tips on how to enjoy it more (and also get more customers) Despite being inevitabile and irreplaceable, phone sales is very unpopular…
B2B sales over the phone: How to find motivation Using the telephone as a sales tool is a must for most business sectors.…
Do you want to become a telesales ace? We have four tips for you Efficient telephone sales is a real art, but it is an art that can be…
Awkward silence: How to avoid it during a sales call „Dead air time“ refers to a situation in which the company representative…
Are you selling over the phone? Then avoid the following three worst opening phrases The first sentence of your phone conversation with a prospect is the most…
How can you make the right introduction to a sales call? Here are several tips It's a question that we hear so often, in various forms, in sales over the…
