Four steps towards perfecting VIP customer care Did you know that for most companies the top 20% of their clientele accounts for 80% of their profits? Both salespeople and customer service employees often…
Do you often hear "Send me an e-mail"? Learn how to respond Every salesperson who approaches prospective customers by phone has heard…
5 phrases to avoid when dealing with customers Do you want to discourage customers once and for all? Then do not respond…
3 tips on how to sound natural over the phone Has this ever happened to you that you answered the phone and you know that…
Freshen up your approach to sales Spring is coming, so it is good to freshen up your selling strategy and…
Even the best customers can get into financial problems from time to time…
5 reasons to attend trade fairs Do you think about whether or not to attend trade fairs? They have their…
Make business travel as effective as possible Business travel is an effective way of cooperating with new clients,…
Why is better to leave a voice mail Do you sometimes wonder whether it is better to leave your prospective…
How to recognise whether your gifts have a positive impact Do you give your clients Christmas gifts, or other gifts, but do not know…
8 ways to make quality cold calls Cold calling, which is the first phone contact with a potential client, is…
Keeping existing customers is much cheaper than acquiring new ones. Every…
5 situations that tell you it's time to break off cooperation with a client Do you have a bad feeling about cooperating with a client? There can be …
