Chat in numbers: A short history and reasons to employ it Chat is not just another communication channel used when communicating with a client. It is a channel par excellence which, as the ICMI.com article states, has…
The 5 most common mistakes in telesales It is no coincidence that phone sales remains one of the top sales…
Is the saying "The customer is always right" still valid? The core of customer service has shifted in the last a few years. With the…
How the 4 major expectations of customers have changed over time For a company's sales activities and customer service to work efficiently,…
Global customer service trends for the year 2016 Increased use of developments in technologies, automation, mobile…
7 pieces of advice to those who sell over the phone Phone sales is one of the most challenging sales techniques, but no…
4 secrets of cold calling The English term cold calling refers to calling random prospects or…
How to do more with less: Excellent customer service for little costs Customer service is crucial to how clients see your brand and perceive your…
5 steps enabling you to resolve any customer complaint Regardless of whether it is an internal or external customer, you need to…
The key to customer satisfaction: Employee engagement The level of engagement of company employees that are in direct contact…
4 rules for creating a successful loyalty programme As the EyesOnSales server informs, the Starbucks chain recently launched a…
3 things you should not say during a sales phone call The introductory sentence of your phone conversation with a prospect is the…
4 steps towards a trouble-free relationship with your client Similar to interpersonal relationships, the interaction between a…
