5 problems that will definitely drive a client away Gaining clients is one thing; retaining them is another. The former can be achieved through various sales methods; the latter primarily revolves around customer…
4 things you must never say to a client The client-salesperson relationship has its rules and making a professional…
Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
5 basic tips for those who sell over the phone Cold calling is not the most effective sales method. Nonetheless, it still…
4 tips on deepening the client-company relationship These days, clients are just one mouse click away from switching to…
3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company…
3 tips for having fewer dissatisfied customers There are many tips on how to deal with an angry customer. But following…
8 simple ideas of improving the call center environment It doesn't matter if your call center engages in customer service,…
Turn a one-off client into a loyal customer Bringing new clients to your company is both good and necessary. But it…
5 basic things that will keep your clients from leaving There is no simple guide on how to be successful among your competition.…
8 new tips for those who sell over the phone Just like other types of sales, selling over the phone is constantly…
6 steps to creating a customer-centred corporate culture What is the ultimate goal of customer service? To create a corporate…
