Several changes in call centre design can improve the agents' performances Have you ever thought about the ways in which our working environment influences our performance? The results of surveys on this topic differ, but they all agree on…
Inside sales: Problem solving is crucial Cloud technology is destroying departmental silos today. Therefore, sales…
Timing phone calls: How to do it To most salespeople, communication over the phone plays an important role…
5 things you must do at the end of a phone call with a client Phone sales has its own specifics, given by the limitations of remote…
Some companies can keep clients all their lives. How do they do it? Despite the harsh competition in all business fields, some companies are…
7 ideas for a better call centre Working in a call centre can sometimes be tedious, mentally challenging and…
Do you follow telesales etiquette? Every human interaction has its own set of rules and in this respect …
9 ideas for improving a call center's performance A contact center's results are very much dependent on who the leader is and…
6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
Sometimes a phone call with a client or prospect takes an unexpected…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
