Sounding natural while keeping to a script during a sales phone call Many salespeople and call centre supervisors don't like to use scripts. Why? Their main objection is that salespeople start to sound like robots, they cease to act…
4 ways of building and keeping a good career in sales The career of a professional salesperson is a tough one. You must keep…
Resolution for 2017: Shoot a viral marketing video What is the best, cheapest and easiest way to address as wide an audience…
The never-ending customer service dilemma: Satisfied client, or satisfied company? Customer service newbies will reply to the question "What is the most…
Search engine optimisation: 3 trends for 2017 The necessity to keep track of the latest developments and avoid being…
Inbound leads: a blessing you need to work on It really is great: someone identified a business problem and found you on…
What makes customer service great? It has been said many times before that for most clients, customer service…
Digital marketing trends of 2017 Collective marketing and influencers Great digital marketers prefer…
5 tips on impressing an investor Let us assume you have an intelligent, innovative idea that, given a…
Why don't prospects show up at scheduled meetings? The main target of many salespeople when they are addressing prospects over…
The main marketing trends for 2017 With the end of the year almost here, it's now an ideal moment to consider…
Overcoming clients' objections in phone sales In any sales interaction, you must remove all doubts of the prospect, both…
3 customer service trends for 2017 What will the year 2017 be like in terms of customer service? What should…
