Sales people are most productive when they are happy and in a good mood. So if you want to support your team's efficiency and increase their morale, use the…
Customer service needs to be continously improved. Not only due to changing…
On Management News we often write that there is no universal guide to…
Most customers today swap between mobile, internet and in-store offer while…
Internet marketing is tricky and there is no universal guide to it. The…
What pitfalls can be hiden in a sales skills training? How to make money on…
We live in a period full of changes. The company LoyaltyOne identified…
If we are to empathize with the target group, we must first be able to look…
When a customer is not happy, they respond in one of three ways: They…
What to expect in digital marketing in 2013? That is what the analyst…
The holiday period proves the best in B2C, if your customer service really…
E-mail has its permanent place in marketing and PR. In addition, it is also…
Journalists tend to be very busy and their phones are ringing all day long.…