9 questions a customer service manager should ask him-/herself 2014 is here and the New Year's resolution of every customer service manager must be to improve the performance and results of the service team. What questions…
5 sales professions on the rise As long as entrepreneurship and businesses exists, a sales force will be…
On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. …
How a first-time buyer is made into a loyal client From a purely statistical point of view, the chance of losing your customer…
Marketing strategies for your business in 2014 "You must have a Facebook account. Content marketing is the future. Email…
When creating marketing outputs, a copywriter may be needed. Websites, ads,…
Consultant Jason Rich wrote a book describing the secrets of success of…
What will developments in sales be like next year and what do you need to…
3 most common mistakes of sales beginners To be successful in sales is more than just about enthusiasm, the right…
E-mail is already quite an old marketing tool, so we do not expect many…
Monitoring the performance of your call center employees is not just about…
According to an international survey conducted by Nielsen, finally after…
How to throw your customer feedback away Most companies want to know what their customers think. Therefore, they…
