Is the saying "The customer is always right" still valid? The core of customer service has shifted in the last a few years. With the onset of automatization and of platforms through which customers can administer their…
Tips for an effective online sales campaign More and more companies are resorting to the Internet to sell, some…
3 questions you should never ask a prospect A business meeting should definitely not be a monologue by the salesperson.…
How the 4 major expectations of customers have changed over time For a company's sales activities and customer service to work efficiently,…
Did your sales go down? 5 tips on how to handle that Are you experiencing a period in which your sales have decreased and you do…
Company logo matters: its shape affects how consumers perceive you (2/2) The first article explained how certain shapes bring about certain feelings…
5 steps towards getting more referrals from your clients An excellent way to reach new prospects is to have your current clients…
Company logo matters: Its shape affects how consumers perceive you (1/2) You can use your logo in order to shape the perceptions of your customers,…
Increase your B2B sales: 5 things that indicate a company will be seeking new suppliers According to author and consultant Craig Elias, the author of Shift!:…
3 mistakes to avoid in pricing Pricing is a complicated procedure. Not only production and operating costs…
Global customer service trends for the year 2016 Increased use of developments in technologies, automation, mobile…
7 pieces of advice to those who sell over the phone Phone sales is one of the most challenging sales techniques, but no…
Prospects must talk. How to make it happen? Every salesperson has experienced it: during the pitch, prospects have no…
