Marketing – HR news

The ultimate CRM objective: to surprise and delight customers

Imagine that you are travelling to the same hotel for the fourth time this year. Upon arrival at the reception, there is a personal letter from the hotel manager. …

You shouldn't copy your competition. However...

Every advice says that you are yourselves on social media, and therefore…

Článek v rámci předplatného Innovative tips on how to engage your customers

Customer service is a long-term dedication. The customer needs to feel that…

A call center agent's dictionary

There are always several ways to say the same thing. It is the task of the…

Is your website really working?

You have a beautiful website up and running, so why should it not be…

5 things to do after you close a deal

Článek v rámci předplatného 5 things to do after you close a deal

Your role of a salesperson does not end with the client signing the…

Do you want people registering on your website? Let them do it via social networks

The more user information a website possesses, the better consumer…

Článek v rámci předplatného 5 ideas on how to enliven monotonous work at a call center

A string of calls or an occasional conversation with a very dissatisfied…

Článek v rámci předplatného 15 tips on how to reduce the average length of phone calls in your call center

The CallCentreHelper server presented tips on how to significantly increase…

Článek v rámci předplatného Trends in customer service 2014

Because of the rapid development of technology, companies, in their fight…

Článek v rámci předplatného 10 ways to surpass client expectations

The Call Center Helper server contacted seven professionals in customer…

Článek v rámci předplatného Use features of gaming in customer service

It is already well-know that there is no direct correlation between…

Článek v rámci předplatného Top reasons why customers are not loyal

The aim of every company is to build a strong, loyal client base consisting…

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