If you focus on solving customers problems only after they turn to you, you do not do it well. Is not it better to address the concerns of your clients proactively,…
Getting a new customer is ten times as expensive as retaining an existing…
How to improve morale in the contact center Frankly speaking, the position of workers in contact centers is not…
Few tips on how to succeed during a sales call Perhaps no one likes it, it bothers us and we often experience it in the…
Cold calling may be fun Prepare a simple process that will change a routine into a nice job. The…
How to lose business thanks to voicemail Voicemail messages can be just that first impression you make on a…
10 steps to better performance management in call centres Performance management is one of the most pressing issues for call centre…
Sales calls are a regular part of the sales job. Sometimes, however, sales…
If a sales person is nervous about calling, there is usually for one of the…
Cold calling is a complete nightmare for many people. So let's start by…
The right questions to receive customer feedback If you monitor client satisfaction, and yet many clients tend to switch…
Customer service needs to be continously improved. Not only due to changing…
The holiday period proves the best in B2C, if your customer service really…
