How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one client or a very few key clients. Such a situation can harm you, or in the case of smaller…
Working as a call center operator is mostly thankless and difficult. Both…
It happens in companies where sales and marketing work separately. It…
Do you know how to encourage the motivation of your call center agents…
Almost every non-negotiated sales or business call is probably…
If you focus on solving customers problems only after they turn to you, you…
Getting a new customer is ten times as expensive as retaining an existing…
How to improve morale in the contact center Frankly speaking, the position of workers in contact centers is not…
Few tips on how to succeed during a sales call Perhaps no one likes it, it bothers us and we often experience it in the…
Cold calling may be fun Prepare a simple process that will change a routine into a nice job. The…
How to lose business thanks to voicemail Voicemail messages can be just that first impression you make on a…
10 steps to better performance management in call centres Performance management is one of the most pressing issues for call centre…
Sales calls are a regular part of the sales job. Sometimes, however, sales…
