Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems that clients have. Outstanding customer service, however, can anticipate problems and…
What most frequently prevents interpersonal communication from being effective Good communication skills are the basis of the art of selling. But talking…
7 tips on how to quickly improve your business results Are your business results getting worse, do you have troubles hitting your…
Expert advice: Seven tips on social networks for start-ups Social and professional networks offer start-ups a unique opportunity to…
Writing e-mail subject lines: An art worth mastering In many cases, it's the e-mail subject that makes the difference between…
Telephone selling can be a very efficient selling tool if the salesperson…
Social media presence: getting it right Social media is a direct way of getting in touch with consumers of your…
Four boundaries sales managers must set down Being a good leader means to clearly setting down rules that employees must…
“Hard skills” and “soft skills”: We might say that the division is between…
Want to charge more as a freelancer? We know five proven ways to do it Being a freelancer has its undeniable positives, such as no fixed working…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
Internet users today switch from desktop PCs to mobile devices and new…
Fine-tune your mobile communication strategy If you want to have a customer-centric company, you must engage in talking…
