9 ideas for improving a call center's performance A contact center's results are very much dependent on who the leader is and on the agents' mental state. The role of phone operators is very difficult, because they…
6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem…
4 rules of successful negotiating Negotiating is a process during which it is necessary to find a compromise…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
3 tips on what to do when business stops going well Anybody who has gone through a phase of downswing knows the struggle.…
Sometimes a phone call with a client or prospect takes an unexpected…
4 everyday tricks for keeping a positive attitude A good, pro-active attitude on the part of a salesperson is at the core of…
7 movies every salesperson must see As this is the time of holidays and vacation, many people are relaxing and…
10 questions you must ask before you start preparing your new website These days, a quality web presentation is an indispensable part of any…
Commodity market is very sensitive to quality Most of the advice you find on this self-learning server may be applied…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
4 tips on making good decisions quickly In business we're often faced with a decision that must be made…
