Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills from employees, especially when it comes to personality. Not everybody meets these…
Learn to detect signals that a client is planning to leave There might be a number or reasons for a client's decision to leave you and…
Customer service that will make clients love your company As it has been said many times on this website, customer service is…
There are myths about everything, and customer service isn't an exception.…
„Mystery shopping“ and other non-traditional ways of improving customer service Who wouldn't want loyal clientele? Getting a large number of new customers,…
Good customer service agents do their duties responsibly, they get to work…
4 ways of improving the loyalty of your clientele Among the main goals of business departments and customer service agents…
How to be in a client's good graces again through customer service Keeping clientele and strengthening their loyalty are among the essential…
Seven tips on how to improve listening to clients over the telephone One of the most important skills customer service agents must have is the…
How to make questions for a customer satisfaction survey questionnaire Knowing what your clients think is essential for successful customer…
Four steps towards keeping your clients As it has been said many times before, finding and acquiring a new client…
4 examples of putting empathy and authenticity into your communication with clients Building a sense of mutual rapport is crucial in creating a bond between a…
Seven strategies of client retention Finding a new client costs, on average, five times more money and effort…
