Six steps to having loyal clients Client retention, i.e. keeping customers, is one of the most efficient ways to get a long-term sustainable income. Finding a new client costs on average five times…
How to reject a client's excessive requests without losing them There are clients who, if you complied with everything they ask for, would…
Loyalty program for your clients: What you should and should not do Creating a loyalty program can greatly boost client retention and loyalty.…
10 customer service statistics you should know We all know that customer service is crucial for clients and their…
Five steps towards setting up an efficient customer care system Customer service is one of the keystones of a successful and efficient…
How can you detect whether a client is profitable or not? When it comes to clientele, there is a general 20-80 rule, which means that…
How to achieve a better experience for clients with your customer service Customer service is the front line where your clients most often meet the…
Six traits that a customer service agent must have Being on the frontline and dealing with clients is a job that requires…
Three signs that your customer service system doesn't work well Sufficient attention must be paid to client service, because an…
Steps towards retaining top clients In addition to seeking new business opportunities, customer retention is…
Four tips on what a chat between a company and a client should be like Customer service is continuously evolving. Among other things, there are…
Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills…
Learn to detect signals that a client is planning to leave There might be a number or reasons for a client's decision to leave you and…
