Telephone selling can be a very efficient selling tool if the salesperson knows how to do it. New findings in the field of psychology helped formulate six tricks…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
Even in B2B sales, the first contact with a prospect often happens over the…
A call centre agent dictionary: 20 positive words and their use in sentences A call centre agent in contact with clients cannot influence many things.…
The dos and don'ts of first time calling Despite all modern technologies and the Internet, phone calls still…
6 tips on how not to put too much pressure on a client over the phone Telephone sales is often seen as obsolete and too invasive a sales tool.…
Five tips on making phone sales more bearable Let's be honest here: selling over the phone is not the most popular form…
Building rapport with a client is essential to successfully closing the…
Stil cold calling? You are living in the last millenium „Cold calling“, calling uknown prospective lcustomers who have never…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
4 resolutions for call centres for 2018 The dynamics of call centres keep changing, as also do expectations of…
Generally, the pre-holiday period is a slow one. Many people leave all…
