The most common mistakes when selling over the phone It is no coincidence that phone sales remains one of the top sales techniques and is an essential part of the sales profession. Even in the age of e-mails, the…
How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication,…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Optimize customer service costs with visual assistance Service organizations are constantly proposing innovative ways to reduce…
3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation…
How to help your sales team sell smarter and increase sales Sales professionals learn at the beginning of their careers that if they…
12 best practices to increase the level of your client services (4/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your customer service (3/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (2/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (1/4) Customers demand an ever-improving level and availability of service. With…
Brian Tracy: How to be a successful distance trader The number of companies offering telework to employees has increased by…
Study: Are you ready to strengthen the relationships and satisfaction of your B2B customers? There is now a lot of discussion in the media about how COVID-19 will…
5 ideas for a personalized customer experience Companies are increasingly focusing their attention on a great customer…
