In the area of sales and negotiations, uncertainty and fear have spread due to the coronavirus and due to unexpected obstacles and challenges. Sales teams have…
More and more companies are using live chat to communicate regularly with…
You may be familiar with Google products. Its search engine processes over…
Are you new to sales? Do you have little or no experience? To a certain…
The Average Handling Time (AHT) is a term that refers to the average…
Sufficient attention must be paid to client service, because an…
Approaching prospects over the telephone is an everyday occurrence in most…
Telephone selling is one of the toughest sales disciplines. The phone also…
A new year has begun and it's time to work on resolutions for 2019. When it…
When a business person or a customer service agent communicates with a…
Teams that communicate with clients over the phone require constant…
In this article, we will show you the most effective tips on how to…
Keeping emotions in check might be difficult when talking to certain…