Marketing – HR news

Článek v rámci předplatného What do companies with excellent customer service do differently?

The CustomerThink server, which specializes in customer service, brought out a list of six things that companies known for their outstanding service and excellent…

Článek v rámci předplatného Use chat and get loyal customers

Well-handled, efficient interaction with customers is essential in top-…

Článek v rámci předplatného 9 questions a customer service manager should ask him-/herself

2014 is here and the New Year's resolution of every customer service…

Crisis communication: 4 conditions for an effective apology

On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. …

Článek v rámci předplatného How a first-time buyer is made into a loyal client

From a purely statistical point of view, the chance of losing your customer…

10 tips on how to monitor the quality of calls efficiently

Monitoring the performance of your call center employees is not just about…

Článek v rámci předplatného How to throw your customer feedback away

Most companies want to know what their customers think. Therefore, they…

Článek v rámci předplatného 6 tips on how to achieve ideal customer service

The Salesopedia server has recently published a list of six tips on how to…

The ultimate CRM objective: to surprise and delight customers

Imagine that you are travelling to the same hotel for the fourth time this…

You shouldn't copy your competition. However...

Every advice says that you are yourselves on social media, and therefore…

Článek v rámci předplatného Innovative tips on how to engage your customers

Customer service is a long-term dedication. The customer needs to feel that…

A call center agent's dictionary

There are always several ways to say the same thing. It is the task of the…

Is your website really working?

You have a beautiful website up and running, so why should it not be…

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