The key to customer satisfaction: Employee engagement The level of engagement of company employees that are in direct contact with clients is the cornerstone of customer service and the key to customer satisfaction.…
4 rules for creating a successful loyalty programme As the EyesOnSales server informs, the Starbucks chain recently launched a…
3 things you should not say during a sales phone call The introductory sentence of your phone conversation with a prospect is the…
4 steps towards a trouble-free relationship with your client Similar to interpersonal relationships, the interaction between a…
3 tips on building client communities Building a clientele which is willing ceaselessly to interact with the…
8 tips on how to increase client satisfaction Last month, the British server CallCentreHelper published an interesting…
6 tips on how to apologize to a client with grace Everyone makes mistakes sometimes. Even though we do our best, from time to…
Is the client profitable or not? By definition, the aim of any enterprise and any company is to find the…
Excellent customer service and creating a quality brand There is a term in English that has started to be used by professionals in…
Meet the typical client of the near future Society keeps changing. Marketers, salespeople and customer service…
5 ways to successfully handle the unreasonable requirements of a demanding client Fortunately, the saying The customer is always right is not true if it…
How to ensure customer loyalty In the uncompromising competition which exists in virtually all fields of…
Call center: How to solve a customer problem during the first call When clients call customer service, the help desk or the customer…
