Excellent customer service and creating a quality brand There is a term in English that has started to be used by professionals in customer service – “Customer-Centricity”, i.e., putting the client on a…
Meet the typical client of the near future Society keeps changing. Marketers, salespeople and customer service…
5 ways to successfully handle the unreasonable requirements of a demanding client Fortunately, the saying The customer is always right is not true if it…
How to ensure customer loyalty In the uncompromising competition which exists in virtually all fields of…
Call center: How to solve a customer problem during the first call When clients call customer service, the help desk or the customer…
How to respond to negative online customer reviews Forbes.com has recently informed its readers that 90% of customers say that…
Do you make a good impression on your clients? Ask yourself these 10 questions Do you make a good impression on your customers? Unfortunately, clients…
Creating a community on a social network? Just a myth As social networks such as Facebook, LinkedIn or Twitter grow, companies…
"I want everything now!" The specifics of young clients A new generation has now reached productive age a different generation…
9 features of excellent customer service Even though prices and quality of products play a crucial role in every…
10 tips for telesales newbies Cold calling is an activity in which salespeople work primarily by phone to…
Four steps towards perfecting VIP customer care Did you know that for most companies the top 20% of their clientele…
Do you often hear "Send me an e-mail"? Learn how to respond Every salesperson who approaches prospective customers by phone has heard…
