5 tips on what to do when a client gets upset From time to time, every salesperson or customer service worker encounters an angry customer. Though you should try your best to prevent such situations, you can…
Preparing a customer satisfaction survey: What to avoid It is not so hard to conduct a customer satisfaction survey among your…
Maximize what you get from interactions with your customers Approach your relationship with your customers in such a way that will…
Keep clients from switching to your competition According to the SellingPower server, the fight for clients takes place…
4 reasons why cold calling has become obsolete Some professionals claim that cold calling, calling potential prospects who…
4 tips on making your brand more personal The product brand you offer and the way clients perceive it are closely…
Chat in numbers: A short history and reasons to employ it Chat is not just another communication channel used when communicating…
The 5 most common mistakes in telesales It is no coincidence that phone sales remains one of the top sales…
Is the saying "The customer is always right" still valid? The core of customer service has shifted in the last a few years. With the…
How the 4 major expectations of customers have changed over time For a company's sales activities and customer service to work efficiently,…
Global customer service trends for the year 2016 Increased use of developments in technologies, automation, mobile…
7 pieces of advice to those who sell over the phone Phone sales is one of the most challenging sales techniques, but no…
4 secrets of cold calling The English term cold calling refers to calling random prospects or…
