Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the acquisition of new clients. Sometimes salespeople sell their products to anybody at all and then…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
5 basic tips for those who sell over the phone Cold calling is not the most effective sales method. Nonetheless, it still…
4 tips on deepening the client-company relationship These days, clients are just one mouse click away from switching to…
3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company…
3 tips for having fewer dissatisfied customers There are many tips on how to deal with an angry customer. But following…
8 simple ideas of improving the call center environment It doesn't matter if your call center engages in customer service,…
Turn a one-off client into a loyal customer Bringing new clients to your company is both good and necessary. But it…
5 basic things that will keep your clients from leaving There is no simple guide on how to be successful among your competition.…
8 new tips for those who sell over the phone Just like other types of sales, selling over the phone is constantly…
6 steps to creating a customer-centred corporate culture What is the ultimate goal of customer service? To create a corporate…
"We do not have money due to the crisis." What is your answer to this excuse? There are multiple opinions as to whether the world's economy is going…
6 ideas for making a good impression on a client It's no surprise that the outcome of a sale and customer satisfaction…
