Unhappy customers can be divided into a group of those, who leave in silence, and a second group that is willing to talk and explain in detail what they don't like.…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
B2B Selling: Cold calling tips The purpose of cold calling is to determine whether the company could need…
Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
How to manage work in a call center Working in a call center is very stressful. That is why British magazine…
Getting back lost customers Sometimes customers simply disappear. They do not complain, but simply live…
During uncertain times different rules apply for the acquisition and…
Products delivered. So what's next? Now it is the time to secure customer…
Parenthood and customer service skills – what is the connection? One of the reporters of ClickZ came up with an interesting finding during a…
It has been said many times that it is easier to sell to existing customers…
How to deal with difficult clients Whether you are a sales person or a self-employed professional, you know…
How to deal with an angry customer Just one negative comment on the internet and your reputation can be…
