The more user information a website possesses, the better consumer experience it can provide. That is why there are now tools to allow you to use Facebook or Google+…
5 ideas on how to enliven monotonous work at a call center A string of calls or an occasional conversation with a very dissatisfied…
15 tips on how to reduce the average length of phone calls in your call center The CallCentreHelper server presented tips on how to significantly increase…
Trends in customer service 2014 Because of the rapid development of technology, companies, in their fight…
10 ways to surpass client expectations The Call Center Helper server contacted seven professionals in customer…
Use features of gaming in customer service It is already well-know that there is no direct correlation between…
Top reasons why customers are not loyal The aim of every company is to build a strong, loyal client base consisting…
The CustomerThink server presented the results of a survey taken by Sales…
New findings in behavioral economics Behavioral economics is a discipline that studies the influence of…
How to benefit from customers' complaints Even today, with social networks, online help-desks and webpages, many…
The server of the British magazine Business Matters published a list of…
Emotional perception of customers Certainly, every salesman acknowledges the fact that logical argumentation…
Tips for a chief customer officer The chief customer officer, or CCO, is a person whose task is to ensure…
