Building a sense of mutual rapport is crucial in creating a bond between a company representative and clients. Trustworthiness and empathy are also essential, from a…
Finding a new client costs, on average, five times more money and effort…
Many companies have different departments for customer service and sales.…
New companies that are just starting out don't have the advantages that…
There's probably nothing more difficult in customer service than handling…
The world isn't perfect and miscommunication can happen between a client…
Keeping emotions in check might be difficult when talking to certain…
It is something that the sales specialists keep repeating all the time:…
Good customer service can quickly and effectively solve all the problems…
Telephone selling can be a very efficient selling tool if the salesperson…
When calling leads, it quite often happens that the phone call does not go…
If you want to have a customer-centric company, you must engage in talking…
The term millennials usually means people who were children around the…