Marketing – HR news

Článek v rámci předplatného 4 examples of putting empathy and authenticity into your communication with clients

Building a sense of mutual rapport is crucial in creating a bond between a company representative and clients. Trustworthiness and empathy are also essential, from a…

Článek v rámci předplatného Seven strategies of client retention

Finding a new client costs, on average, five times more money and effort…

Článek v rámci předplatného Why you shouldn't underestimate the connection of customer service to sales

Many companies have different departments for customer service and sales.…

Článek v rámci předplatného Five successful start-ups and their attitudes towards customer service

New companies that are just starting out don't have the advantages that…

Článek v rámci předplatného Five tips on how to handle an angry client

There's  probably nothing more difficult in customer service than handling…

5 tips on how to resolve a conflict with a customer

The world isn't perfect and miscommunication can happen between a client…

7 things that a call centre agent must never say to a client

Keeping emotions in check might be difficult when talking to certain…

Exaggerated personalization can drive customers away

It is something that the sales specialists keep repeating all the time:…

Článek v rámci předplatného Three ways of anticipating problems in customer service

Good customer service can quickly and effectively solve all the problems…

Psychologists advise: 6 tricks on how to do telephone sales

 Telephone selling can be a very efficient selling tool if the salesperson…

Článek v rámci předplatného The 3 most common problems when calling prospects

When calling leads, it quite often happens that the phone call does not go…

Článek v rámci předplatného Fine-tune your mobile communication strategy

If you want to have a customer-centric company, you must engage in talking…

Millennials and their expectations about customer service

The term millennials usually means people who were children around the…

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