Building rapport with a client is essential to successfully closing the deal. However, rapport is difficult to build on the phone, because you can't use some of the…
Five characteristics of customer service that ensure a loyal clientele Regarding competition in all types of business, and the fact that finding a…
Stil cold calling? You are living in the last millenium „Cold calling“, calling uknown prospective lcustomers who have never…
Sometimes the best way to push through some changes in your customer…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
4 resolutions for call centres for 2018 The dynamics of call centres keep changing, as also do expectations of…
Do you wish to improve the efficiency of your system of customer care…
There are many ways to look at customer service. No matter whether you…
Guidelines to online chat with customers As modern technologies keep developing, it's only logical that an…
Generally, the pre-holiday period is a slow one. Many people leave all…
Advice for those who have blundered badly in customer service Mistakes happen. This is natural. However, it is also natural that such…
"Send it to my e-mail." How should you react to this request? Many initial approaches to clients over the phone end up with the client…
