9 tips for cutting the average duration of one phone call in a contact centre The Average Handling Time (AHT) is a term that refers to the average duration of one phone call between a client and a call centre agent. Shortening the average time…
Five steps towards setting up an efficient customer care system Customer service is one of the keystones of a successful and efficient…
How can you detect whether a client is profitable or not? When it comes to clientele, there is a general 20-80 rule, which means that…
How to achieve a better experience for clients with your customer service Customer service is the front line where your clients most often meet the…
Three signs that your customer service system isn't working well Sufficient attention must be paid to client service, because an…
Build your confidence in telesales in 5 steps Approaching prospects over the telephone is an everyday occurrence in most…
Six traits that a customer service agent must have Being on the frontline and dealing with clients is a job that requires…
Telephone sales: How to engage a prospect with your first sentence Telephone selling is one of the toughest sales disciplines. The phone also…
Three signs that your customer service system doesn't work well Sufficient attention must be paid to client service, because an…
Steps towards retaining top clients In addition to seeking new business opportunities, customer retention is…
4 resolutions for contact centres for the year 2019 A new year has begun and it's time to work on resolutions for 2019. When it…
Four tips on what a chat between a company and a client should be like Customer service is continuously evolving. Among other things, there are…
Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills…
