How to benefit from customers' complaints Even today, with social networks, online help-desks and webpages, many people rely on call centers when trying to get answers. This applies especially to…
The server of the British magazine Business Matters published a list of…
Emotional perception of customers Certainly, every salesman acknowledges the fact that logical argumentation…
Tips for a chief customer officer The chief customer officer, or CCO, is a person whose task is to ensure…
Do you think that a guaranteed recipe for successful marketing cannot work?…
Do you want to provide good customer sevice? Be decisive, it helps If you provide or sell a service, you probably have a need to explain…
Customer service professions in the near future Customer service has been in a state of flux lately. Internet and…
Ways to a better customer service In today's competition of companies, the client's satisfaction with…
How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one…
It happens in companies where sales and marketing work separately. It…
If you focus on solving customers problems only after they turn to you, you…
Getting a new customer is ten times as expensive as retaining an existing…
The right questions to receive customer feedback If you monitor client satisfaction, and yet many clients tend to switch…
