Do you want to boost motivation of call center employees? Here are seven tips The better the call centre manager is at taking care of the comfort, motivation and mental well-being of their employees, the better the results of the whole call…
Four tips on how to overcome nervousness when calling prospects The telephone still plays a crucial role in sales, despite the fact that…
How to create an effective system of customer care In some cases, it is necessary to go back to the basics. That is why we…
Five characteristics of top-notch customer service Customer service plays a key role in how customers and the public in…
Positive talking: Key to successful communication with a client The way you talk to a client and the communication style you use are two…
Do you want to have only satisfied customers? Four tips on how to achieve that Interaction between a businessperson and a client is based on trust and…
Five worst mistakes you can make in customer service Generally speaking, client satisfaction is in large part influenced by the…
Four characteristics of efficient customer service Customer care plays a key role in customer satisfaction and loyalty. It…
Four tips on how to immediately improve your phone sales skills It doesn't matter if you think of phone sales as a necessary evil or if you…
Four characteristics of customer care that will make your clients loyal Customer service plays a key role in how clients see the whole brand. This…
Basics of dealing with an angry customer From time to time, every salesperson or customer service representative…
6 tips on how to motivate customer service employees and have happy customers Engaging company employees that are in direct contact with clients is the…
Three examples of how not to start a conversation with a prospect during telesales The introductory sentence of your phone conversation with a prospect is the…
