10 steps to better performance management in call centres Performance management is one of the most pressing issues for call centre managers. The British Call Centre Helper website recently held a webinar on the subject of…
Sales calls are a regular part of the sales job. Sometimes, however, sales…
If a sales person is nervous about calling, there is usually for one of the…
Cold calling is a complete nightmare for many people. So let's start by…
The right questions to receive customer feedback If you monitor client satisfaction, and yet many clients tend to switch…
Customer service needs to be continously improved. Not only due to changing…
The holiday period proves the best in B2C, if your customer service really…
5 most common mistakes in customer service During the pre-Christmas period, companies are busy with crowds of…
When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will…
Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
Cold calling is an integral part of every sales job. In addition, every…
Unhappy customers can be divided into a group of those, who leave in…
