Advice for those who have blundered badly in customer service Mistakes happen. This is natural. However, it is also natural that such mistakes have corresponding consequences. When it comes to customer service, one mistake can…
"Send it to my e-mail." How should you react to this request? Many initial approaches to clients over the phone end up with the client…
There are numerous articles on handling an angry customer. They deal with…
Ten inspiring quotes about customer service Customer service and its quality are increasingly important. Customers have…
5 tips on making your clients' lives easier Many companies think about how to best meet the demands of their clients…
6 sentences that show empathy The relationship between a business person and a client is a delicate one.…
Four techniques of the best sellers over the phone Selling effectively by telephone is a real art. But it is one that can be…
How to avoid silent moments when talking to a client "Dead air time" during phone conversations with clients refers to a…
Trends in customer service that came to light in 2017 The year 2017 hasn't even come to a close, and yet we can already say what…
5 tricks to keep you from getting stressed when selling over the phone Telesales is a source of bad moods and stress for many salespeople. Stress…
Four steps towards perfecting your phone sales skills No matter if you think of phone sales as a necessary evil or if you enjoy…
Managers responsible for customer service often can't see that a problem is…
Five ways of making telephone sales more effective When it comes to all the different types of sales, cold calling is by far…
