Seven strategies of client retention Finding a new client costs, on average, five times more money and effort than keeping a current one. Your current clientele is also a great source of additional…
Why you shouldn't underestimate the connection of customer service to sales Many companies have different departments for customer service and sales.…
Five successful start-ups and their attitudes towards customer service New companies that are just starting out don't have the advantages that…
Five tips on how to handle an angry client There's probably nothing more difficult in customer service than handling…
The world isn't perfect and miscommunication can happen between a client…
Keeping emotions in check might be difficult when talking to certain…
It is something that the sales specialists keep repeating all the time:…
Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems…
Telephone selling can be a very efficient selling tool if the salesperson…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
Fine-tune your mobile communication strategy If you want to have a customer-centric company, you must engage in talking…
The term millennials usually means people who were children around the…
Customer service is one of the main factors influencing the satisfaction of…
