Seven tips on how to improve listening to clients over the telephone One of the most important skills customer service agents must have is the ability to listen to clients. Only effective communication ensures that the client goes…
Tips for increasing the productivity of a telephone contact center In this article, we will show you the most effective tips on how to…
How to make questions for a customer satisfaction survey questionnaire Knowing what your clients think is essential for successful customer…
Four steps towards keeping your clients As it has been said many times before, finding and acquiring a new client…
4 examples of putting empathy and authenticity into your communication with clients Building a sense of mutual rapport is crucial in creating a bond between a…
Seven strategies of client retention Finding a new client costs, on average, five times more money and effort…
Why you shouldn't underestimate the connection of customer service to sales Many companies have different departments for customer service and sales.…
Five successful start-ups and their attitudes towards customer service New companies that are just starting out don't have the advantages that…
Five tips on how to handle an angry client There's probably nothing more difficult in customer service than handling…
The world isn't perfect and miscommunication can happen between a client…
Keeping emotions in check might be difficult when talking to certain…
It is something that the sales specialists keep repeating all the time:…
Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems…
