Customer service professionals should be trained and coached to become proficient in the following customer service techniques.
A classic way of increasing client loyalty is a loyalty program that makes…
In some companies, customer service is provided directly by salespeople; in…
Client retention, i.e. keeping customers, is one of the most efficient ways…
There are clients who, if you complied with everything they ask for, would…
Creating a loyalty program can greatly boost client retention and loyalty.…
Are you new to sales? Do you have little or no experience? To a certain…
We all know that customer service is crucial for clients and their…
The Average Handling Time (AHT) is a term that refers to the average…
Customer service is one of the keystones of a successful and efficient…
When it comes to clientele, there is a general 20-80 rule, which means that…
Customer service is the front line where your clients most often meet the…
Sufficient attention must be paid to client service, because an…