Several tips on how to deal with angry clients Communication with angry and dissatisfied clients is one of the most challenging tasks in customer service. At the same time, however, it is a crucial task because…
B2C trends that your company must start to follow and implement B2C business has changed in the past several years significantly due to…
Let a client go without damaging your company's PR Every salesperson must be able to admit to making a mistake, for instance,…
5 habits of salespeople who have loyal clients Having loyal clients who bring long-term profit, and not having to…
Five customer service mistakes that make clients angry Customer service is sometimes like slacklining. You can do everything well…
Four tips on how to relate to clients better In customer service, the ability of company representatives to empathize…
4 ways of exceeding the client's expectations in customer service Customer service is often the key factor that is essential in how customers…
How to achieve exceptional customer service (2/2) If you want your customers to be happy, you should focus on how you treat…
How to achieve exceptional customer service (1/2) Customer service professionals should be trained and coached to become…
How can you increase client loyalty without a loyalty program? A classic way of increasing client loyalty is a loyalty program that makes…
5 points that require customary service and business department to cooperate In some companies, customer service is provided directly by salespeople; in…
Six steps to having loyal clients Client retention, i.e. keeping customers, is one of the most efficient ways…
How to reject a client's excessive requests without losing them There are clients who, if you complied with everything they ask for, would…
