12 best practices to increase the level of your client services (2/4) Customers expect companies to continuously improve the level and availability of service. The pressure on customer centers and call centers is increasing, and…
12 best practices to increase the level of your client services (1/4) Customers demand an ever-improving level and availability of service. With…
6 ways COVID-19 changed omnichannel marketing The ability of organizations to successfully exploit marketing channels…
Three tips for dealing with clients in the transition to the "new normal" Very often you don't hear from clients what you have done well, but you…
Study: Are you ready to strengthen the relationships and satisfaction of your B2B customers? There is now a lot of discussion in the media about how COVID-19 will…
Robots will not replace a human in customer service, nor will a pandemic change that In recent months, the market has seen a huge increase in the use of digital…
COVID-19 is changing the purchasing behavior of your target customers "We live in unprecedented times." This is probably a sentence you have…
5 ideas for a personalized customer experience Companies are increasingly focusing their attention on a great customer…
No, now is really not the time to cut your customer experience budgets Is your organization reducing investment in customer experience programs…
Artificial Intelligence and Customer Retention: Where to begin? Statistics show that acquiring a new customer can be five to twenty-five…
CRM in 2020: Which three trends should you follow? The dawn of a new decade always gives us the opportunity to evaluate the…
How to set up live chat for your B2B customers More and more companies are using live chat to communicate regularly with…
Stay connected while working remotely - try Google Hangouts You may be familiar with Google products. Its search engine processes over…
