6 steps to creating a customer-centred corporate culture What is the ultimate goal of customer service? To create a corporate culture with the client at its very centre and where all components of the company work together…
6 ideas for making a good impression on a client It's no surprise that the outcome of a sale and customer satisfaction…
3 steps towards happy customers What is the key to building a long-lasting, loyal, large client base? A…
5 factors that most strongly influence the client decision Choosing to buy the right product takes place both on a conscious and a…
5 tips on what to do when a client gets upset From time to time, every salesperson or customer service worker encounters…
Preparing a customer satisfaction survey: What to avoid It is not so hard to conduct a customer satisfaction survey among your…
Maximize what you get from interactions with your customers Approach your relationship with your customers in such a way that will…
Keep clients from switching to your competition According to the SellingPower server, the fight for clients takes place…
4 tips on making your brand more personal The product brand you offer and the way clients perceive it are closely…
Chat in numbers: A short history and reasons to employ it Chat is not just another communication channel used when communicating…
Is the saying "The customer is always right" still valid? The core of customer service has shifted in the last a few years. With the…
How the 4 major expectations of customers have changed over time For a company's sales activities and customer service to work efficiently,…
Global customer service trends for the year 2016 Increased use of developments in technologies, automation, mobile…
