Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the acquisition of new clients. Sometimes salespeople sell their products to anybody at all and then…
4 tips on deepening the client-company relationship These days, clients are just one mouse click away from switching to…
3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company…
3 tips for having fewer dissatisfied customers There are many tips on how to deal with an angry customer. But following…
Turn a one-off client into a loyal customer Bringing new clients to your company is both good and necessary. But it…
5 basic things that will keep your clients from leaving There is no simple guide on how to be successful among your competition.…
6 steps to creating a customer-centred corporate culture What is the ultimate goal of customer service? To create a corporate…
6 ideas for making a good impression on a client It's no surprise that the outcome of a sale and customer satisfaction…
3 steps towards happy customers What is the key to building a long-lasting, loyal, large client base? A…
5 factors that most strongly influence the client decision Choosing to buy the right product takes place both on a conscious and a…
5 tips on what to do when a client gets upset From time to time, every salesperson or customer service worker encounters…
Preparing a customer satisfaction survey: What to avoid It is not so hard to conduct a customer satisfaction survey among your…
Maximize what you get from interactions with your customers Approach your relationship with your customers in such a way that will…
