6 sentences that show empathy The relationship between a business person and a client is a delicate one. You have work on it with a view to the long term and to build a rapport. One way to get…
Four techniques of the best sellers over the phone Selling effectively by telephone is a real art. But it is one that can be…
How to avoid silent moments when talking to a client "Dead air time" during phone conversations with clients refers to a…
Trends in customer service that came to light in 2017 The year 2017 hasn't even come to a close, and yet we can already say what…
Managers responsible for customer service often can't see that a problem is…
Tips on making customer service human There has already been a lot said in our articles about the importance of…
6 top tips for excellent customer service In some cases, it is necessary to go back to basics. So today we will…
What to focus on to make your customers return to you Turning your customers into loyal customers is not easy. If your customer…
Save resources on customer service Customer care is crucial for client retention and building long-term…
Customer satisfaction questionnaires and the most common mistakes Continuous client satisfaction and experience research should be part of…
5 traits of an excellent customer service Whether you work in a small family business or a big corporation, the way…
5 new tips on how to handle an outraged client One of the quality factors of customer service is how well it handles a…
As in many other fields, customer service also has its own seven deadly …
